FAQ Page

To be used outdoors, we recommend the tile must be frostproof and unglazed for floor use. Make sure the absorption rate is 0.5% or less.

Tiles are usually sold by the square feet, so the area to be tiled needs to be carefully measured to establish how many square feet are involved.  This can be done by your architect, builder or preferably your tile setter.   Note that there is always a degree of “wastage” resulting from the cuts required to achieve your tile layout.  The contingency allowance for wastage is best estimated by your tile setter, but is typically between +5% and +15%, depending on the tiles being used and the complexity of the particular design and layout. Also, consider that it is always wise to keep several spare tiles just in case replacements are required at a later date.

PEI classes range from 0 to 5. The Porcelain Enamel Institute rating scale is not a measurement of quality. It is a scale that clearly indicates the areas of use each manufacturer recommends and has designed their tile to fit. A PEI 2 tile has been designed for areas where very low traffic and soiling is anticipated. In most cases the aesthetic detailing of these tiles is of prime consideration. You will often find high gloss levels, vibrant colorations and metallic elements in this group of tile. Conversely, a PEI 5 tile has been designed for abusive extra heavy foot traffic. The technical aspects such as surface abrasion resistance will be considered and must be achieved first before aesthetic effects are incorporated:

It is not unusual to have 2% - 3% of the tile broken to some degree (e.g. chipped edges). Any amount up to 10% is still considered acceptable. These damaged tiles can be used for the cuts you will need to make. If breakage is above 10%, we would ask you to have it noted on the logistics receiving document and take pictures. Please make a claim with us within 10 days of receiving the order.

Wall tiles (because they are not intended to be load bearing) are typically thinner, lighter and softer than floor tiles.  Wall tile glazes are not designed to handle the abrasive forces from foot traffic.  Increasingly, floor tiles are being applied to walls and this is no problem so long as the walls are strong enough to support their weight and proper ceramic tile installation methods are used.  However, it is not usual to recommend using wall tiles in floor applications.

Natural stone is prized its distinctive beauty and the sense of peaceful tranquility it creates, but there are also many practical benefits to using Natural Stone in your home. Natural Stone products are more durable than many artificial products, often lasting for decades with very little maintenance. With Natural Stone there are no worries about exposure to harmful chemicals in the home or released into the environment during production or disposal. Why invest time and money into a look-alike? Natural Stone is the real thing that the artificial products try to emulate.

Homeowners often enjoy bathrooms with bold colors and smooth, flowing patterns. Marble is the perfect choice for this application due to its wide spectrum of available colors. It also lends itself well to carved patterns and details, creating both traditional and artistic designs. While kitchen countertops are often exposed to acidic substances, bathroom countertops are more likely to be exposed to alkaline products, which do not react with Marble.

Yes, We will update you when your payment is collected as well as when your material is shipped.